Relax, knowing that we handle the finer points. With a simple tap, our Laundry Pros will skillfully sort your lights, delicates, and darks, ensuring your laundry receives meticulous care for an additional fee of $.70 Cents/LB. You don’t need To do anything

On average, a full hamper weighs about 10 pounds, providing you with a rough estimate for your service cost. For a more accurate measurement, you can use a bathroom scale. Simply weigh yourself with the laundry hamper and then again without it, and subtract the two numbers to get an estimated weight.

You are welcome to use any bag for pickup, whether it's a disposable one or your own hamper. While many customers opt for disposable bags, we'll transfer your clothes into our bags and leave your hamper, basket, or laundry bags with you. In the case of self-drop-off, rest assured that we will still return your laundry hampers, and nothing will be retained.

Once the order is created for Self Drop Off and Pickup your order will be accepted by the pro launderer. You can call or text the pro launderer and drop off your bags he then weights the bag and gives you the updated total amount and weight. Once the order is completed customer will receive a notification for pickup. At pickup our pro launderer takes a delivery picture.

At LaundryOnApp, we excel in wash-dry-fold laundry and ironing. It's important to mention that we do not provide stain removal, lint removal, shoe cleaning, or hand washing services.

The displayed minimum order value is based on your selection. However, it will be updated at the pickup time when one of our Pro Launderers arrives, scales the laundry, and provides a photo with the updated weight. Your order will then be adjusted to reflect the new, precise amount.

Once your order is confirmed, and our Pro Launderer is en route, changes or cancellations are not possible. A missed pickup or failure to accept a delivery at the scheduled time will incur a charge of $9.99 per occurrence. However, this can be avoided through effective communication with our service provider

If you're unable to leave your laundry unattended, we provide two alternative options to accommodate your needs, ensuring both convenience and efficiency.

The timing is contingent on the chosen service speed: options include next-day and same-day service. Specific time slots are provided for your selection. Morning to Afternoon 8AM to 2PM or Afternoon to Evening 2PM to 8 PM To minimize our carbon foot print we tend to do all our pickup and drop off time either morning or evenings so in one go we can pickup and deliver as many laundry as we can.

Simply go on your profile page and click the address button to change the address for service you can add as many locations as you want

Select the option to Leave Outside the Door for Pickup and Drop Off. We would just follow your instructions

• Detergent Selection: Our default detergent is a Scented However, hypoallergenic is provided you can provide us with your bottle of detergent we use what we need and return it to you when delivering
• Drying Preferences: We employ low to medium heat settings to ensure the safety of your garments, or hang drying.
• Optional Fabric Softener/Bleach: Upon request, we can include fabric softener or other additional items for an extra charge of 10 cents per pound. Simply specify in the special instructions box, or leave your bottles to us to use as per your instructions, without incurring any additional charges

Delicates and Whites: Delicate and white is an add on and can be separately washed for extra care.

Our standard practice involves laundering with cold water, which is both eco-friendly and highly effective. However, if you prefer a hot water wash, we're happy to accommodate your request. It's worth noting that cold water washing not only minimizes environmental impact but also maintains the integrity of your fabrics by reducing the risk of shrinkage and color bleeding, thanks to the concentrated nature of our detergents.

As an added convenience, we meticulously pack your laundry by family member and item category, ensuring seamless organization. If you have any specific packing preferences, please feel free to include them in the "special instructions" section or communicate directly with your Pro Launderer.

Once your order is confirmed, and our Pro Launderer is en route, changes or cancellations are not possible. A missed pickup or failure to accept a delivery at the scheduled time will incur a charge of $9.99 per occurrence. However, this can be avoided through effective communication with our service provider

Once your order is accepted you can talk and message your service providers for any changes or updates on your orders however our service providers will update your order from time to time. You can see the contact information on the order details screen. However you can contact our customer service team 24/7

After your order is completed please don’t forget to review and tip it motivates our gig workers to outperform and improve our services. For review and tips just click the order completed button.

We know laundry is a vicious never ending cycle so we made it easier for you just press the reorder button and all your previous saved preferences will be selected simplifying your service experience. Making it a 1 click laundry service possible.

Your laundry is taken by professional individuals like Moms, single moms, soccer mom, handy men, students or other community members who have gone through a high security background checks. The laundry is done in their homes where they do their own laundry. They do your laundry to get out of there tough times or make extra money

with things they already own. It guarantees that they will have safe and sanitized machines where they do your laundry

The order button shows statuses on your pending and completed order and a history of all order. You can click the order to see the delivery, weight pictures and other details of your Bid Driver and Pro Launderer

• Service Fee: Our next-day laundry service encompasses wash, dry, and folds, with a minimum order requirement of 10 pounds.
• Weight-Based Pricing: Our charges are determined by the weight of your laundry, rather than the number of bags.
• Our Professional Launderer Weighs and Provides a Photo of the Precise Weight at Pickup. An invoice is then generated based on the weight and your specified preferences.
• Estimated Cost Guideline: On average, a full hamper weighs about 10 pounds, providing you with a rough estimate for your service cost. For a more accurate measurement, you can use a bathroom scale. Simply weigh yourself with the laundry hamper and then again without it, and subtract the two numbers to get an estimated weight.
• Accepted Payment Methods: We exclusively accept credit cards.

On average, a full hamper weighs about 10 pounds, providing you with a rough estimate for your service cost. For a more accurate measurement, you can use a bathroom scale. Simply weigh yourself with the laundry hamper and then again without it, and subtract the two numbers to get an estimated weight.

Notice Your credit card undergoes a pre-authorization to ensure fund availability. However, actual charges are only processed upon completion of your laundry service. In the event of a cancelled order, the preauthorization is released, but fund availability is subject to your card company's policies.

After your laundry is finished, your credit/debit card will be charged, and you can view your invoice right on the app

At the time of pickup, we carefully weigh your laundry, providing you with a photo of the weight for your assurance. This step ensures accuracy, and based on this verified weight, your final order value is determined. Once confirmed, you can proceed with accepting the final amount.

Enjoy a 15% discount on subscription services its $100 for a month. We charge it at the beginning of the month and deduct as you go if you go less than $100 the balance carries forward if its more we charge only the balance. Laundry is an essential service which you will be doing it anyways it makes sense to subscribe.

LaundryOnApp's 72 Hour GUARANTEE Plan
GUARANTEE Plan 72 HOUR CUSTOMER COMPLAIN RESOLVED Your peace of mind is important to us. While it's rare for items to be lost or damaged, our Protection Plan ensures you're protected up to $200 per order. Your laundry is tagged, kept separate, and washed in cold water, minimizing any potential risks. Until you ask us to use Hot water

We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes, which in our opinion are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls. Simply Laundry’s liability with respect to any damaged items shall not exceed ten times our charge for cleaning the respective garment regardless of brand/condition. Any damaged items must be reported and returned within 24 Hours. And liability is limited to $200 per order.

We have our internal procedure and will review all lost items claims on a case-by-case basis. For any items that are determined to be lost by Laundry On App customers will be reimbursed upto a limit of $200 Per order. We strive hard to check items accidentally left in the garments given for laundry. However, it is not responsible for loose items such as jewelry, watches, cash, detachable buttons, cuff-links, belts, brooches, strings, laces, hoods or loose items on garments, etc. We request customers to ensure that they check such items and remove them from the pockets of their garments before giving them for servicing. Laundry On App is in no way responsible for damages caused to the garments due to presence of any aforementioned items in their pockets.

Any items found in the clothing is returned back to the customer and notified

• Verified IDs: Our Pro Launderer and Bid Drivers identities are rigorously confirmed through a robust verification system.
• Clean Backgrounds: Every Pro Launderer and Bid Driver undergoes a comprehensive background check.
• AI-Powered Screening: Advanced AI technology scans for any potential concerns.
• Aligned Interests: Our algorithm prioritizes Pro Launderer based on their performance, ensuring exceptional service.

Bid farewell to laundry headaches and embrace convenience and excellence. Enrol in LaundryOnApp today for a seamless laundry journey, where your clothes are treated with the care they truly deserve.

Here’s a detailed step-by-step process of how a bid driver fulfills orders in your described system:

• Accepting the Order:
  • After accepting the order assignment, the bid driver reads the order details including pickup and delivery dates and approximate times.
• Customer Notification:
  • The bid driver contacts the customer via call or text message to confirm the time of arrival for picking up the clothes.
• Weighing and Verification:
  • Upon arrival, the bid driver collects all the clothes and places them in a shopping bag.
  • The bid driver weighs the order to determine the total weight, rounding to the nearest pound.
  • A picture of the weighed clothes is taken as proof and sent to the customer.
• Updating Order Details:
  • The bid driver updates the customer's order cart, which reflects the final bill based on the weight and any additional services requested.
• Bagging and Labeling:
  • The bid driver transfers the laundry into their own bags.
  • Labels with the customer’s order number are attached to ensure no mixing of clothes between customers or with the pro launderer's other orders.
• Delivery to Pro Launderer:
  • The bid driver transports the clothes to the designated pro launderer for cleaning.
• Notification of Completion:
  • The bid driver receives a notification once the pro launderer has completed cleaning the order.
• Customer Delivery:
  • After receiving notification, the bid driver contacts the customer again to arrange delivery.
  • The bid driver delivers the cleaned clothes to the customer during the scheduled delivery time.
  • A picture of the delivery is taken as confirmation.
• Customer Interaction:
  • Upon delivery, the customer has the option to tip the bid driver and provide ratings for both the bid driver and the pro launderer based on their experience.

This process ensures that orders are handled efficiently and with clear communication between the bid driver, pro launderer, and customer, from initial pickup to final delivery. It also includes measures like weighing for transparency and labeling to prevent mix-ups, ensuring a smooth and reliable service experience.

Morning-Afternoon time is between 8 AM to 2 PM. Afternoon-Evening Means between 2 PM to 8 PM.

Yes a Bid Driver can also be a Pro Launderer or Vice Versa. All you need to do is at signup click Yes

Clothes have tendencies to absorb the smell around the environment and no customers would like their clothes back with cigarette or other foreign smell. Household with pets have hair around the home which can stick to customers clothes. It’s a safeguarding measure for our customers that their clothes would be pet hair and smoke free on return journey.

You can become a bid driver by signing up. It takes a few days to do your background check which is paid by yourself. The price for background check is $24 however if you are already actively working at any other gig work (ride hailing services) then you can upload your current profile and wallet you would be able to skip the background check.

Bid driver earns a net 36% of net earnings + 100% tips.

If a Bid Driver is also a Pro Launderer he gets 72% of net earnings + 100% tips. The earnings are deposited in the Bid Driver account for all tasks of the same person.

We charge 25% of net earnings and 3% credit card processing fees

All your earnings are paid out bi weekly through stripe payments processing direct deposit to your bank account.