. Here’s a detailed step-by-step process of how a bid driver
fulfills orders in your described system:
1.Accepting the Order:
. After accepting the order assignment, the bid driver reads the
order details including pickup and delivery dates and
approximate times.
2.Customer
Notification:
. The bid driver contacts the customer via call or text message
to confirm the time of arrival for picking up the clothes.
3.Weighing and Verification:
. Upon arrival, the bid driver collects all the clothes and
places them in a shopping bag.
. The bid driver weighs the order to determine the total weight,
rounding to the nearest pound.
. A picture of the weighed clothes is taken as proof and sent to
the customer.
4.Updating Order
Details:
. The bid driver updates the customer's order cart, which
reflects the final bill based on the weight and any additional
services requested.
5.Bagging and
Labeling:
. The bid driver transfers the laundry into their own bags.
. Labels with the customer’s order number are attached to ensure
no mixing of clothes between customers or with the pro
launderer's other orders.
6.Delivery to Pro
Launderer:
. The bid driver transports the clothes to the designated pro
launderer for cleaning.
7.Notification of
Completion:
. The bid driver receives a notification once the pro launderer
has completed cleaning the order.
8.Customer Delivery:
. After receiving notification, the bid driver contacts the
customer again to arrange delivery.
. The bid driver delivers the cleaned clothes to the customer
during the scheduled delivery time.
. A picture of the delivery is taken as confirmation.
9.Customer Interaction:
. Upon delivery, the customer has the option to tip the bid
driver and provide ratings for both the bid driver and the pro
launderer based on their experience.
This process ensures that orders are handled efficiently and with
clear communication between the bid driver, pro launderer, and
customer, from initial pickup to final delivery. It also
includes measures like weighing for transparency and labeling to
prevent mix-ups, ensuring a smooth and reliable service
experience.